- Keep your doors closed and safety doors locked – at all times.
- Remember to double check that your doors and windows are locked when leaving the house or going to sleep.
- Do not leave valuables in plain sight near open windows or doors, and never leave anything valuable in your car.
- Be sure to not place any electronic devices, such as a television or laptop, near open windows. We have dealt with burglaries where items like these were stolen through an open window. Lately, they will break a window or a door to grab such devices, even with an activated alarm – “smash & grab”.
- Be alert when walking along the coastal paths. Never walk alone and never walk after dark.
- Make sure your account is paid up to date. Arrears may lead to suspension of service(s).
- In the case of a false alarm, please be sure to phone in to cancel the callout. Callout levies will be charged if you do not notify us about your false alarm. Educate visitors in the operation of the alarm system. Please contact the control room by calling 028 271 3306.
- Please inform your friends and family about the operation of your alarm system. Lack of this knowledge results in false alarms and consequently false callout fees.
- Maintain the area around your PIR’s (passive infrared’s) by spraying Doom or Target to prevent insects from causing false alarms. An estimated 15% of false alarms are caused by insects – do NOT spray directly on sensors. Remove any spiderwebs.
- Double check that your windows are closed, not only for safety reasons, but because curtains blowing in the wind can set the alarm off.
- It is important to note that your alarm has to be serviced once a year to keep it updated and in proper working order. Please phone us or complete the enquiry form to arrange for a service. If need be, we will migrate your radio to the new FSK Full Reporting Network free of charge while doing the service.
- Upgrading your alarm system or components may be necessary if it’s older than five years.
- Burglars have found ways around normal PIR’s, so we encourage you to install microwave sensors to ensure that your premises is sufficiently protected. PIRs degenerate every year and become less effective and need to be replaced from time to time.
- Please inform us if you notice anyone illegally displaying our warning signs, as this can ultimately put you at risk.
- Don’t expect your neighbours to tend to your alarm system. You are responsible for your own safety.
- When leaving for long periods of time, do not switch off the electricity source to your alarm. Also, make sure that there is a sufficient amount of prepaid electricity available.
- Please notify the office of any change regarding your personal details.
- Activating your alarm is key to your safety. Remember to set your alarm whenever you leave, even when you quickly go to town. It is especially important to activate your alarm at night, seeing as an increasing amount of burglaries are taking place both at night, and when the premises in question is occupied.
